Giving Feedback
→ This edition shares practical ways to provide effective (and quick) feedback to your team.
REFLECT
Youth basketball 🏀 is in full effect. I’m coaching Kindergarten and 1st graders and learning SO MUCH. My plan was to start with the basics. A few important basketball rules and fundamentals like dribbling and passing.
Even though it seemed like they KNEW what dribbling and double dribbling was, so many still run and forget to dribble or double dribble constantly. And then as I was practicing passing with my daughter…I realized she didn’t understand that a bounce pass is one bounce.
My explanation didn’t mention ONE bounce…it was unclear. My feedback on how to pass didn’t sink it. It reminded me of the workplace.
🧐 How often do you think what you are sharing is so basic…yet it doesn’t seem like the strategy is being acted upon?
🧐 Do you get “Yes/Sure/OK” and then don’t receive what you are expecting?
💡 You are not alone! It takes a lot of intentional guidance and feedback to achieve your expected results.
LEARN
I’ve learned some powerful tactics from Wes Kao (full blog linked below) and am sharing her feedback framework.
Feedback encompasses these (and more!) types of activities
Explaining your thought process
Serving as a thought partner
Critiquing and editing content
Improving process and workflows
Shaping decisions
You can expect these benefits
Your judgement is scaled across the organization
Your team is taught to notice what you notice
DO
Test out one of her four feedback approaches (summarized below). Hit reply and tell me how it goes!
Give feedback on what makes the biggest impact (only on 20% of the work though, not the entire piece)
Start with foundational questions (before line edits)
Utilize tools besides written feedback (think loom, voice notes, phone)
Use a format that works for both you and the feedback receiver
PS: If you are a marco polo app user, we can debrief together there. I can update you on how basketball 🏀 is going with the littles.
